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Caremark Case Study
Sharan Dhaliwal launched her Caremark franchise, in Cardiff & The Vale of Glamorgan, after a career in the NHS, spanning 25 years.
Franchise Information
  • BFA Membership StatusAward Winner
  • UK Years Established8 years
  • Current UK Coverage60%
  • Franchisee Support Staff26
  • Personal Investment Req.£30,000 approx
  • Total Startup Cost£29,750 approx
  • Office-based business locationYes
  • Business to consumer servicesYes
  • Franchisee employs staffYes
Next Steps

One Woman’s Journey from Health Care to Social Care

Sharan Dhaliwal, a former Nurse, Midwife and Health Visitor, had a personal encounter of specialist care after her husband was involved in a road traffic accident, sustaining life-threatening injuries. He required around-the-clock, in-home care and Sharan witnessed the devastating impact of poor-quality support in the home.

Caremark | Sharan Dhaliwal"I soon realised that the quality and standard of care was generally poor when carers visited our home and I knew then I could do a better job. I spent a year doing research into the domiciliary care sector and decided to combine my background working for the NHS with the new business skills I had picked up whilst running my husband’s retail business. In September 2015, I made the leap from a career in the NHS to launching my Caremark franchise."

Sharan’s business has gone from strength to strength, with two CIW regulatory inspections passed – Care Inspectorate Wales is the Welsh governing body which inspects and rates care providers, much like the Care Quality Commission – and an ever-expanding team of care workers joining her business on a regular basis.

Sharan puts much of her success down to the detailed planning and research conducted when initially considering the franchise opportunity.

"I had a solid business plan to start with which I reviewed periodically. Plus, I determined simple critical business goals – you have to know where you are going before you get there. Building a successful business depends heavily on how well you work with and relate to others. I mainly listen more than I speak.

The planning paid off and I exceeded my targets for growth in care hours set for the first year of business. I’ve also taken risks which I feel is key to building a successful business – for example, taking packages of care which are complex and having evidenced positive outcomes for my clients. We are one of the providers of choice with the Local Authority and have a good reputation."

Sharan’s commitment to providing great quality care to vulnerable people living in her local community continues to drive her to grow the business further. She admits that, without her team, this wouldn’t be possible.

"I continue to foster a competent and caring team who apply Caremark’s aims and objectives in their everyday practice and it gives me great joy to see young care workers having lots of opportunities for progression within my business. In terms of personal achievements, I’m really thriving as a franchisee. I have some important short and long-term goals but, most importantly, I want to be an instrumental part of Caremark’s success."

If you would like to start your own Caremark franchise just click below to find out more

Introducing Colin Evans from CaremarkIntroducing Colin Evans from Caremark

Before buying his Caremark franchise, Colin Evans had a long and successful career in sales and sales management.

Martin Steyn Runs his Caremark franchise in Tunbridge WellsMartin Steyn Runs his Caremark franchise in Tunbridge Wells

A day in the life of Martin Steyn from Caremark in Tunbridge Wells, Tonbridge & Malling.

Duncan Smith Runs Caremark KirkleesDuncan Smith Runs Caremark Kirklees

Duncan Smith was new to the social care sector when he started his Caremark franchise in Kirklees.

Introducing Andrew Peace & Mark McKenning From Caremark BarnsleyIntroducing Andrew Peace & Mark McKenning From Caremark Barnsley

Friends and former colleagues Andrew Peace and Mark McKenning launched their first Caremark franchise in Barnsley in 2011.

Abhay Shah, Caremark Hillingdon, looks back on first yearAbhay Shah, Caremark Hillingdon, looks back on first year

Abhay Shah hadn't always planned to have a career in care but he looked into the prospect of starting his own business when daily number crunching became monotonous.

Introducing Richard and Emily Magrath from CaremarkIntroducing Richard and Emily Magrath from Caremark

Husband and wife team Richard and Emily Magrath are the owners of Caremark in North Down, Ards & Belfast.

Introducing Charles Folkes from Caremark in Redcar and ClevelandIntroducing Charles Folkes from Caremark in Redcar and Cleveland

Caremark's Charles Folkes delivers over 3000 hours of care per week to vulnerable individuals in the Redcar and Cleveland area.

What Our Franchisees Say

I researched various sectors before reaching the decision that domiciliary care offered the sustainability and a straightforward business model which allowed for positive cashflow and personal reward.– Charles Folkes, Caremark Redcar & Cleveland


Since I joined, Caremark has done everything they promised they would do. The support has always been there and Kevin Lewis has even come out and given me a morale boost when I've needed it.Amarjit Gill, Caremark Redditch & Bromsgrove


After doing some research, there was really no doubt in our minds, that the only choice we would be happy with would be Caremark, given the emphasis on care and not profit.– Richard Magrath, Caremark North Down, Ards & Belfast


Why Choose Us

CEO and founder of Caremark Kevin Lewis has over 25 years of experience in the UK home care sector

A strong ratio of 15:1 between franchisees and Regional Support Managers

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