18th October 2016
Husband and wife team, Richard and Diane Garnett definitely have cause to celebrate, as this year, their business, Ripples (part of the Ripples franchise group) turns TEN. They celebrated with a glamorous party at their Newbury showroom where guests were welcomed with bubbly and canapés, live music and an incredible party atmosphere.
Their luxury bathroom showroom sits on Cheap Street in Newbury and is a hub of inspiring bathroom design, whether you’re looking to update your cloakroom, refresh your ensuite or totally renovate your family bathroom.
Home of three talented bathroom designers, Diane Garnett, Leanne Robey and their latest team member Helen Jones, Ripples in Newbury can offer help on products – from the latest decorative tiles and luxe copper brassware, through to advice about how to completely transform your bathrooms, need advice about how to maximize space in your ensuite? Want to know how to redesign your family bathroom? Or how to add a shower in your new loft space? Ripples have got
bathrooms, covered. All Ripples designers hand‐draw bathroom designs and can work with you from start to finish to assist in what can typically be quite overwhelming.
Richard Garnett and his wife Diane have been operating their Newbury franchise since 2006. As a former delighted customer of Ripples, Richard describes his ‘light‐bulb’ moment as discovering the franchise opportunity.
With an HNC in aeronautical engineering, Richard spent seven years as a skilled engineer in the Royal Air Force, honing his skills and gaining valuable experience. When the time came to leave the service of the RAF, keen to utilise his engineering expertise, Richard moved to global telecommunications company Panasonic to focus on technology development. However, it soon became clear that his knowledge and confidence would see Richard excel as a member of the Sales team and, never being one to shy away from a challenge; Richard made the transition with great success.
Richard and Diane have three children, all of whom are hugely “hands‐on” with the business, their eldest daughter Jessica, spent the summer working as a designer in the business and their two sons, Adam and Charlie can always be found at Ripples events, Adam (a keen musician) always plays live music at events and their youngest son Charlie can be found handing out canapés and
chatting to guests. Family spirit is part of the success of Ripples Newbury.
Both Richard and Diane are both keen cyclists. They recently joined forces with Ripples head office team and other franchisees from the network to raise money for Ripples chosen charity, ‘Sanitation First’, by cycling from London to Paris and raising over £15,000.
In 2006, the economic recession began to bite and Richard was made redundant from his Panasonic role. Keen to make the best out of an unfortunate situation, Richard decided the time had come to utilise all the skills and experience he had gained over the years and make them work for him. It was time to be his own boss! Looking for inspiration in various business and franchise magazines, he spotted an advertisement for the Ripples franchise and, suddenly, everything became clear. The rest, as they say, is history…
Diane Garnett reflects on a busy and successful ten years:
"It’s been an exciting 10 years, the business really is going from strength to strength, we have a brilliant team, incredible clients and a showroom that we are continually developing which inspires our design team and clients".
Amanda Day, who runs the 'back' office at Newbury Ripples says:
"There’s always something happening at Ripples”, from charity fashion shows, showroom parties, cycling trips across Europe, Richard’s love of rallying and let’s not forget hundreds of beautiful bathrooms transformed by team Newbury, we watch to see exactly what the next ten years will bring".
14th December 2017
Ripples walked away from the ek&bbusiness Awards with the coveted title of Master Retailer Bathrooms 2017.
Ripples franchisees have high margins because of our buying power. Much higher than the industry averages.Martin Hammond, Franchisee
Would I buy the franchise again? Yes! In fact I have 3 already.Colin Payne, Franchisee
Multi award winning franchise
Industry leading gross profit margins
Proven franchise model for 20 years