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Concept Claim Solutions Franchise News
Concept Claim Solutions Franchise News
Every quarter Concept celebrate and give recognition to our franchise partners who have exceeded our expectations. Steven Nuttall from Concept Claim Solutions (Hertford) has been awarded Franchise Partner of the Quarter for his outstanding service and support to fellow franchise partners…
Concept Claim Solutions Franchise News
Franchise Information
  • BFA Membership StatusAssociate
  • UK Years Established17 years
  • Current UK Coverage70%
  • Franchisee Support Staff18
  • Personal Investment Req.£15,000
  • Total Startup Cost£32,995
  • Home-based business locationYes
  • Business to consumer servicesYes
  • Franchisee operates individuallyYes
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Concept Claim Solutions Franchise Partner of the Quarter Award!

26th June 2024

Concept Claim Solutions Franchise Partner of the Quarter Award!

Every quarter Concept celebrate and give recognition to our franchise partners who have exceeded our expectations. Steven Nuttall from Concept Claim Solutions (Hertford) has been awarded Franchise Partner of the Quarter for his outstanding service and support to fellow franchise partners…

And here’s why:

Steve's success in building a strong professional network has earned him the 'Most Referrals' award multiple times at the local BNI Colossus group. As a franchise owner, having a robust network is vital for marketing your business, increasing visibility, and rising it to the next level.

  • One notable example is a 70-year-old customer who had been struggling with a claim for over six years due to subsidence. Steve took over the case last year and worked tirelessly to guarantee that the customer received the necessary remediation to make their property habitable again. He even went as far as to persuade the insurance company to take action against the council over the trees and brought it to the attention of the local Member of Parliament for Southend!

  • Another great example of Steve's professionalism was with a customer who wanted sustainable materials for repairs. He went out of his way to source a recycled kitchen and other resources and used eco-friendly prints, showcasing his attention to detail and commitment to sustainability.

Steve is always there to provide mentoring support to new franchise partners; his guidance and advice has been second to none!

Pankaj Savjani said: “During our mentoring week with Steve, we found him to be very knowledgeable, confident and client focused. I found Steve’s email communication with the insurance companies and loss adjusters very professional and extremely robust, citing the appropriate FCA regulations as the situation required and not leaving much wiggle space for the insurance companies. Steve was kind enough to share these with us and even today, months after the face to face mentoring, we still turn to him for support when required and he delivers at every stage. A great role model for new franchise partners”. 

Steve is inspiring with his unwavering commitment to supporting the network and we are grateful for all that he does, he is an asset to the Concept network.

Want to be like Steve? Click below to find out more about becoming a franchise partner and see how it can change your life.

Concept Claim Solutions is Leading the WayConcept Claim Solutions is Leading the Way

20th September 2024

Concept Claim Solutions is taking the insurance claims industry by storm this summer, recently winning two awards!

Concept Claim Solutions Finalist in Three Categories of the Quality Franchise Association (QFA) Virtual Awards.Concept Claim Solutions Finalist in Three Categories of the Quality Franchise Association (QFA) Virtual Awards.

19th June 2024

Concept Claims Solutions has been named a finalist for three awards "Franchisor of the Year," "Best Franchisee Support," and "Best Adaptation to Change".

Concept Claim Solutions Finalist for 'Loss Assessor of the Year' at the British Claims Awards 2024Concept Claim Solutions Finalist for 'Loss Assessor of the Year' at the British Claims Awards 2024

1st June 2024

The awards celebrate the outstanding performance of individuals and organisations in the insurance claims industry.

Celebrating 10 Years as a Concept Franchise PartnerCelebrating 10 Years as a Concept Franchise Partner

1st March 2024

Find out about Colin's story and learn about why being a Concept franchise partner has been such a personally fulfilling career for him.

Finalist in 'Franchisee Trailblazer' Category at the HSBC British Franchise Awards 2023Finalist in 'Franchisee Trailblazer' Category at the HSBC British Franchise Awards 2023

31st January 2024

Gary Dimond, the franchise partner of Concept Claim Solutions in Belfast, was a finalist in the highly competitive "Franchisee Trailblazer" category.

Concept Claim Solutions' Supports The Insurance Institute of Preston and Blackpool's Annual DinnerConcept Claim Solutions' Supports The Insurance Institute of Preston and Blackpool's Annual Dinner

26th January 2024

The highly-anticipated event brings together successful business leaders, policymakers, and distinguished thought leaders.

Outstanding Concept Franchise Partner - Autumn QuarterOutstanding Concept Franchise Partner - Autumn Quarter

12th December 2023

Franchisee Pierre expanded his team by adding a full-time project manager and admin role. This has enabled him to manage 34 claims worth approximately £900,000!

Concept Claim Solutions welcome Sarah Basterfield, Franchise Support & Development ExecutiveConcept Claim Solutions welcome Sarah Basterfield, Franchise Support & Development Executive

10th October 2023

What Our Franchisees Say

I would recommend to anyone who is looking to create a business in the insurance claims and restoration market to take a close look at the Concept franchise – It really worked for me!


I have been with Concept for over six years in which time I have seen my business grow into a substantial organization.Mark Usher South Mersey


Why Choose Us

Concept have many business development schemes including Broker Solutions, Agent Solutions and Remedial Solutions all of which give you the opportunity generate additional business for franchise.

Concept provide full training and support so whatever your background and experience we will ensure that you are equipped with the knowledge and assistance you need to make your business a success.

Concept are the only truly national insurance claims franchise network. This brings the benefits of trading under a well known and respected brand.

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