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NIC Services Franchise Case Study
Chris Marsden is enjoying being his own boss and being able to plan his day around other commitments to ensure he achieves the right work/life balance.
Franchise Information
  • BFA Membership StatusFull
  • UK Years Established24 years
  • Current UK Coverage35%
  • Franchisee Support Staff15
  • Personal Investment Req.£7,000
  • Total Startup Cost£20,000
  • Home-based business locationYes
  • Business to business servicesYes
  • Franchisee employs staffYes
Next Steps
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Chris Marsden Launched his NIC Management Franchise in September 2013

Chris Marsden had previously worked as a supplier to the retail sector, predominantly working with shopfitters but as the work started to decrease Chris took the decision to move into the cleaning & support services industry.  Chris decided a franchise was the best option as he wanted the support and experience that it provides.

NIC Services | Chris MarsdenChris says:

"My time working within the retail sector gave me some excellent skills that have been very useful in starting up my management franchise with NIC. I chose NIC as they are very unique in the market, they work with some really well known clients and offer the opportunity to manage contracts in many different market sectors.

Their experience and credentials meant I could look at tendering for some of the larger contracts and not just the small local market. Their guaranteed income* offer was another major factor as it ensures that when you start your business you are earning money from day one, which as you can imagine taken an enormous amount of pressure off in those crucial early days."

Chris completed a comprehensive induction programme, including a residential course which covers all aspects of cleaning including safe operational methods and best practice. In addition to this, he also attended a full induction programme at NIC’s Head Office covering all of the systems and procedures including Sales, Marketing, Operations and Finance.

Chris identifies some of the main advantages of the cleaning industry as:

"Cleaning is an essential service, there are opportunities literally everywhere around you. When you attend networking events or meet someone new they are a potential client as they will more often than not own or work in a premises that requires cleaning."

Chris is already seeing a return on his investment and is working to build up his existing client base and then look to explore opportunities to upsell additional services to them including one off cleans, builders cleans etc.

Chris adds:

"Maximising opportunities with my clients is very much at the forefront of the NIC mantra so I know I will get the support and guidance I need to achieve this."

Chris is enjoying being his own boss and being able to plan his day around other commitments to ensure he achieves the right work/life balance:

"I would say that if you’re prepared to work hard there are massive benefits to be had in owning a franchise. I would certainly recommend an NIC management franchise and with their guaranteed income* offer you know you will be earning money from day one."

*Subject to investment level

Find out more about the NIC Management Franchise by clicking below

A Day In The Life of NIC Services Franchisee Rob HamptonA Day In The Life of NIC Services Franchisee Rob Hampton

In 2014 Rob Hampton made contact with NIC Services Group as he could see the benefits of the support and national presence that an experienced franchisor could offer him.

Roger Downs Became NIC’s Pilot Franchisee in 1995Roger Downs Became NIC’s Pilot Franchisee in 1995

Having now been with NIC since 1995 Roger Downs has proved to be an excellent choice as NIC’s pilot franchisee.

What Our Franchisees Say

I have grown my business to over £700,000 since joining NIC.Rob Hampton


We really enjoy running a franchise, especially being your own boss and the independence that brings.Kerry Miller


The commercial cleaning industry is a very lucrative market with high return on investment and continual year-on year growth.Nusrat Ali


Why Choose Us

Over 50 years of industry experience and over 20 years of franchising experience

Huge market potential – industry worth over £8.8 billion

Comprehensive training & on-going support programme

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