Graham & Karen Precious bought their Caremark franchise in Spring 2009 and have not looked back. Over the years, they have collected several prestigious awards from Caremark.
Graham & Karen Precious bought their Caremark franchise in Spring 2009 and have not looked back. They now own a substantial and successful business in the East Riding of Yorkshire.
Over the years, they have collected several prestigious awards from Caremark, not least being crowned Caremark Franchisee of the Year in 2013.
Here Graham & Karen give us an insight into the on-going success of their business and why they chose Caremark:
"A trusted ex-Rainbow franchisee and friend introduced us to Caremark. They recommended the franchise and were seeing real success with their business. We wanted to move into a business that meant we were doing something we felt was worthwhile. Also, a franchise offers you a proven system to follow which is very reassuring. As a franchisee you have access to systems and support which is invaluable especially when you are trying to get your business off the ground, plus having the opportunity to speak with other franchisees and draw from their experiences really helped."
"It was very important for us that the support was there throughout our journey with Caremark. We have owned a successful franchise in the past for many years therefore we are very much aware that owning a franchise is a collaboration , a partnership, and I can say without hesitation that Caremark have provided that fully from the beginning."
"I would say hard work and dedication. I would say that it is no coincidence in life that a strong work ethic leads to success; also having a real passion to deliver a service that is over and above the competition."
"By working closely with our Regional Support Manager, having regular reviews of the business model, and by employing the best staff who have the talent to do exactly what you are asking of them."
"Yes and more importantly we have now grown beyond our expectations and are looking to the future growth with great optimism."
"No as with most businesses I don’t think you have to have experience in the chosen field to achieve success I think you have to have the right ethics, i.e. hard work, passion, belief and transferable skills."
"The person needs to be an achiever with a dogged determination and a 'can do' attitude."
"We have made this much easier by putting the right team around us and motivating them accordingly - also staying true to the system, as I mentioned before. A franchise is a partnership and we have bought a system which we follow and it works. Once you have put the business together in the right way you can then enjoy running it and reaping the rewards of all that hard work."
"Diversification is key to growing one’s business and some of the ways we are doing this are:
Being on a new Framework agreement with the East Riding of Yorkshire Council for Domiciliary Care and also provide a Housing Related Support Service as part of a Framework Agreement for the ERYC. We support people in the community who have drug and alcohol problems as well as those with learning difficulties, helping them to achieve independence to live in their own home and access the community.
Also, by strengthening our private client base, so that we have a good business mix of private and local authority clients and maintaining strong PR activity.
In March 2015 we successfully submitted a tender to the East Riding of Yorkshire Council to undertake all personal care as identified by an Adult Services Assessment, within a new purpose built Council owned Extra Care Scheme and have been successful in becoming the sole provider.
We continue to support and incentivize our workforce with our award schemes and targets. Being able to thank all our staff for their hard work we feel is an important part of our business."
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