6th November 2017
It’s not every day that one receives a personal letter from the Rt. Hon. Jeremy Hunt MP, Secretary of State for Health, offering thanks and congratulations for a good job done.
However, Caremark’s franchisee in the North East is delighted to have received a letter from Mr Hunt. This followed the announcement of their recent OUTSTANDING rating from the Care Quality Commission (CQC).
Charles Folkes and his team at Caremark (Redcar & Cleveland) work tirelessly to provide a first class service which is clearly reflected in some of the comments from their last inspection:
"Within this vibrant, dynamic and innovative service there was the strong sense of leadership, commitment and drive to deliver a service which improved people's lives. The culture embedded in the service was one where all the staff were committed to deliver a service that was focused totally on each person and responsive to their needs, which relatives and people described as defining what outstanding care looked like. They were committed to providing excellent person-centred care."
Their achievement is all the sweeter because only 1% of providers in the UK reach this high standard of OUTSTANDING which is what prompted Mr Hunt to write to the Redcar and Cleveland team and formally acknowledge the ‘immense amount of day to day hard work’ they put in to ensure their clients receive a first class care and support service.
He went on to add that 'this outcome cannot be underestimated. It is greatly appreciated, not just by me, but by all who will be benefitting as a result.'
Reflecting on this Charles Folkes, MD of Caremark (Redcar & Cleveland) said:
"Receiving a personal letter from Jeremy Hunt was the icing on the cake – we’re all incredibly proud and pleased with the result. We couldn’t have achieved this rating without the support of our amazing staff and clients and I would like to thank them for making us the company we are."
It has been a good year for the Guisborough based care provider so far, with the possibility of further accolades coming from the north east regional Great British Care Awards honoring their five finalists selected for three different award categories.
Either way, 2017 will be a year to be remembered!
20th March 2018
The Caremark team at Tunbridge Wells are celebrating their second top industry award in less than six months.
19th February 2018
Many more young professionals now dream of becoming their own boss and having the chance to launch their own successful business.
16th January 2018
Caremark’s Franchise Director, David Glover, has been appointed as the bfa Forum Chair for London & South East Region.
15th December 2017
The Caremark network continues to expand with three new offices opening across south central England.
13th October 2017
Caremark Plymouth received a hat trick of awards at the recent Plymouth City Council 'Celebrating Excellence in Care' event.
6th October 2017
Management, staff and care workers at Caremark in Guisborough celebrate their outstanding CQC rating.
3rd August 2017
Caremark have cause for celebration as five new business owners join the franchise family!
Since I joined, Caremark has done everything they promised they would do. The support has always been there and Kevin Lewis has even come out and given me a morale boost when I've needed it.Amarjit Gill, Caremark Redditch & Bromsgrove
After doing some research, there was really no doubt in our minds, that the only choice we would be happy with would be Caremark, given the emphasis on care and not profit.– Richard Magrath, Caremark North Down, Ards & Belfast
I researched various sectors before reaching the decision that domiciliary care offered the sustainability and a straightforward business model which allowed for positive cashflow and personal reward.– Charles Folkes, Caremark Redcar & Cleveland
A strong ratio of 15:1 between franchisees and Regional Support Managers
CEO and founder of Caremark Kevin Lewis has over 25 years of experience in the UK home care sector