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Concept Building Solutions Special Feature
To gain a further insight into Concept Building Solutions we have spoken to Andrew Walmsley, Group Operations Director
Franchise Information
  • BFA Membership Status-
  • UK Years Established17 years
  • Current UK Coverage70%
  • Franchisee Support Staff18
  • Personal Investment Req.£15,000
  • Total Startup Cost£32,995
  • Home-based business locationYes
  • Business to consumer servicesYes
  • Franchisee operates individuallyYes
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Interview with Andrew Walmsley, Concept Building Solutions Group Operations Director

Concept Building Solutions UK is one of the pioneers of buildings insurance claims management and the longest standing subsidiary of the Service Solutions Group. Established in 2002 as a franchise organisation Concept Building Solutions developed a national franchise network of insurance claims managers.

Following private equity investment in 2008 the Service Solutions Group launched and developed a number of additional companies covering a variety of fields. Companies in the Group include Tradesmen Solutions, Service Solutions Direct and Local Assist. There are also a number of brands within Concept including Remedial Solutions, Broker Solutions and Let property Assist that together provide a range of services from insurance claims management to retail installations and emergency policy provision. The range of companies within the Group complement one another and give Concept franchisees an opportunity to work within a variety of sectors for an array of clients that span from private individuals to blue chip corporations.

To gain a further insight into the Service Solutions Group and its subsidiary companies we have spoken to one of the key members of the Groups development, Andrew Walmsley, Group Operations Director:

What companies & services do Service Solutions Group consist of?

  • Concept Building Solutions - indirect insurance claims management and repair franchise network providing a range of services that include:
  • Broker Solutions – insurance claims management and repairs for independent insurance Brokers
  • Remedial Solutions – commercial & domestic damp proofing, timber treatment and condensation control
  • Let Property Assist – CP12 checks, boiler services and maintenance, refurbishment programs
  • Tradesmen Solutions – national retail installation and home improvement service and the UK’s largest bathroom installer
  • Local Assist – insurance policy provision,emergency 24/7 call handling and repairs service, planned works and inspections & servicing.
  • Service Solutions Direct – direct insurance surveying and claims validation

We tailor our services to each client’s particular needs.

What was the thought process for developing the Group in this way?

Over the years the Group has organically grown and diversified as new opportunities presented themselves. Each member of the Group utilises the same contractor base of experienced, qualified contractors which are vetted and accredited centrally through a bespoke online system . This strong contractor base coupled with the technical knowledge and expertise at Head office allows the Group to provide a range of services to a varied client base. Our franchise network profits from being able to receive work from all parts of the Group with the support and backup from Head Office.

We know Concept Building Solutions is a franchisor, so what benefits do your franchisees receive from being part of the Service Solutions Group?

The benefits come in many forms and range from being able to call upon the experience and knowledge of our directly employed insurance surveyors, who can assist with larger value insurance claims scoping and tender appraisals, through to receiving work from its sister companies such as bathroom installations for high street retailers. We also have partnerships with industry leading specialists to allow us to provide services such as damp proofing and condensation treatments. As a Concept franchisee and part of the wider Service Solutions Group our franchisees have the opportunity to build a successful business, providing building services and claims management across the insurance, remedial and retail markets.

Your recent advertising suggests you are looking to increase the purchase price of the franchise, can you explain why?

We have taken the difficult decision to increase the price, from the 1st October, in order to achieve 2 things. Firstly, the wide range of services our franchisees can potentially provide mean that the cost of bringing a new franchisee onboard is considerably higher than it once was. Secondly, we have seen a marked increase in our client base and service offerings, through the Group, which has resulted in significant interest from potential investors in the CBS franchise. We are looking to recruit the right candidates that are willing to make an investment in a business that can provide multiple revenue streams and can handle significant volume across the services we provide. This requires a high level of investment and the new price of the franchise reflects this.

If you want to find out more about Concept Building Solutions just click below

What Our Franchisees Say

I have been with Concept for over six years in which time I have seen my business grow into a substantial organization.Mark Usher South Mersey


I would recommend to anyone who is looking to create a business in the insurance claims and restoration market to take a close look at the Concept Building Solutions franchise – It really worked for me!


Why Choose Us

Concept provide full training and support so whatever your background and experience we will ensure that you are equipped with the knowledge and assistance you need to make your business a success.

Concept have many business development schemes including Broker Solutions, Agent Solutions and Remedial Solutions all of which give you the opportunity generate additional business for franchise.

Concept are the only truly national insurance claims franchise network. This brings the benefits of trading under a well known and respected brand.

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