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Komnata Quest Franchise Case Study
Dmitrii Makienko tells us about his Komnata Quest franchise that he runs in Barcelona and Madrid, Spain.
Franchise Information
  • BFA Membership Status
  • UK Years Established1 year
  • Current UK Coverage2%
  • Franchisee Support Staff6
  • Personal Investment Req.£35,000 approx
  • Total Startup Cost£35,000 approx
  • Venue-based business locationYes
  • Business to consumer servicesYes
  • Franchisee employs staffYes
Next Steps

Dmitrii Makienko Joined Komnata Quest in 2016

Dmitrii Makienko  owns 3 escape rooms in Barcelona, Spain and 4 escape rooms in Madrid, Spain.

Komnata Quest | Dmitrii MakienkoWhy did you decide to open your business in the entertainment industry? Why escape rooms in particular?

I was so impressed after my first escape room experience that I craved to do something like that by myself. Opening the first escape room was simple and fast. After launching and first reviews of the customers, I realized that this industry is very relatable to me. I love escape rooms because they give you unique emotions that you cannot get anywhere else. You are like a hero in a blockbuster movie. This fact holds me tight so I’m sure I want to continue making new adventures.

What is the most memorable moment from launching your first escape room?

The most memorable was the day when we realized that tomorrow we have an announced grand opening. Radio and TV were already invited, invitations to the guests were already sent, but the escape room was not ready yet. We made a quantum leap that night and finished everything on time. I was so surprised by my team and myself, we could not believe that we had done it!

What was the wisest decision that you have made when opening your 1st escape room? And when you opened the second one?

We have spent a lot of time reading and analyzing our lease and other documentation, like lions we bargained and negotiated for better conditions, and our perseverance gave us great results afterwards. We have been working at our location for three months and learned 90% of the cases, which can hardly affect the quality of the service. We had a lot of valuable insights to teach our employees.

If you would open your 1st escape room now, after you have gotten new skills and knowledge about escape rooms, what would you change in the launching process?

I defiantly would buy equipment sets made by professionals like Komnata. It helps to save a lot of priceless time, which you pay for from the first day of the lease.

What benefits does Komnata bring to you?

  • Great support during the construction process.
  • SMM system with weekly updated posts. You can always make “fresh” posts on your social media.
  • Availability of the designer, who can make any custom brochures, banners, and flyers for you.

What is the most challenging part in running your own escape room and how do you handle it?

I would say that it is quite a challenge to be an HR, accountant, marketer and a “good guy for neighbors”.  I have a silent investor in a couple of my rooms, so I also have a responsibility to fulfill my obligations to him. But this is what makes your work in escape rooms great – you do not have any time to “relax”, you have to be ready for anything all the time, and it is absolutely fantastic!

What was your occupation before you joined Komnata?

I have my own business. We install electric in-floor heating. 

Find out more about franchise opportunities with Komnata Quest by clicking below

Alina Gilmutdinova Joined Komnata Quest in 2016Alina Gilmutdinova Joined Komnata Quest in 2016

Alina Gilmutdinova owns 4 escape rooms in New York, USA with her husband and two friends.

Josep Garrido Joined Komnata Quest in 2018Josep Garrido Joined Komnata Quest in 2018

Josep Garrido owns 3 escape rooms in Andorra with his friends.

Why Choose Us

Hi tech escape room props.

Custom escape room design - Equipment sets are tailor made to make sure you are completely immersed within your top escape room experience

Online and off-line marketing tools for any occasion - they know how to get more customers.

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