Gavin Flaxman joined WPA as a Healthcare Partner in 2013 and is based in central Surrey. WPA offered Gavin a business where he could work for himself and be in control of his own diary.
Gavin Flaxman joined WPA as a Healthcare Partner in 2013 and is based in central Surrey. He was previously an accountant and wanted a business where he could work for himself and be in control of his own diary – WPA offered him that opportunity.
Western Provident Association (WPA) is an ethical, not-for-profit insurer that has a mantra of 'Treating customers as we wish to be treated ourselves' and makes customer service a way of life. WPA Healthcare Partners work as consultants in healthcare solutions, this means responding to customer queries in a timely fashion with sound professional advice. They liaise with WPA Head Office support teams to ensure compliance with procedures, and build relationships with potential customers to understand their healthcare needs.
Gavin’s life has changed out of all recognition since he left the city and became a Healthcare Partner with WPA. He feels he is no longer constrained by the corporate shackles and relishes in the daily challenges that give him a real sense of freedom and purpose.
Each day Gavin builds his own business based on high levels of personal activity and developing relationships. Networking or client meeting commitments combined with ongoing customer administration responsibilities means that his workload can often build up. Therefore good organisational skills and processes are essential.
Gavin’s new business referrals emanate from a variety of sources – existing customers, networking colleagues, telesales appointments, introducers and occasionally the Head Office support team. He maintains that all such opportunities should be pursued diligently with an open mind and a positive demeanour.
WPA is a flexible franchise so appointments can be arranged around personal commitments. However Gavin advises that being a WPA Healthcare Partner is not always easy – there are ‘ups and downs’ making patience and persistence crucial.
Gavin’s advice to anyone who is considering becoming a Healthcare Partner is that "you may not close every opportunity, but with the right approach and attitude your WPA business will develop each day!"
David O'Toole is a Member of the WPA Healthcare Partner Team
21st July 2017
Meet, David O'Toole, a member of the WPA Healthcare Partner Team.
Meet a member of the Healthcare Partner Team
7th March 2017
Mark Tomlinson joined WPA in September 2010 as a franchisee in the South West.
Matt Trapnell has found a second career with WPA
2nd September 2015
For Matt Trapnell WPA Healthcare has led to a fulfilling second career.
Phil Arnold second career, ethical company
5th June 2015
Seven years ago Phil Arnold became his own boss as a WPA Healthcare Partner.
Introducing Lynda Buntin from WPA Healthcare Practice
20th August 2014
Lynda Buntin was recently named as WPA Healthcare Partner of the Year and talks about her business in Northampton and Peterborough.
Wendy Pake has built a successful career as a partner with WPA.
31st August 2012
"The WPA opportunity attracted me. I had no medical or sales background but I knew I was good with people and felt I could provide advice."
"Customer care makes Dan the best in the business"
24th April 2012
Uckfield man and WPA partner, Dan Wade says that looking after his customers has been the key to his success.
9th January 2012
Discover what your life could be like as a WPA partner through Uel Campbell.
I took up my WPA Franchise 7 years ago. It has been one of the most enjoyable and rewarding stages of my career. I have grown my customer base and income substantially year on year and my husband and I now run 2 franchises. We have found WPA to be an innovative, supportive and generous franchisor.Tina Kemp, Account Director, Mentor & WPA Franchisee
9th March 2016
WPA conference 2016